Refund & Cancellation Policy

Last updated: 1 August 2026

Your subscription

You can cancel your KumiTap subscription at any time. When you cancel, you won't be charged again after your current billing period ends, and you keep full access until then. No partial refund is given for the remaining days of a billing period you choose to cancel mid-cycle.

Your physical sticker

Because a physical item is posted to you, UK law gives you a statutory right to cancel within 14 days of receiving your sticker, for any reason, and receive a full refund on the sticker itself.

To use this right, email kumitap@outlook.com within 14 days of delivery, or simply cancel your account from Settings within that window.
You do not need to return the physical sticker — you're welcome to dispose of it or keep it.
After the 14-day period, the sticker itself is non-refundable.

First two weeks: full refund available on request, no questions asked, and no need to send the sticker back.

After two weeks: the sticker is yours to keep, but you can still cancel the subscription at any time going forward — you simply won't get a refund for the sticker itself or for time already paid on the subscription.

Faulty or non-working stickers

This is separate from the above. If your sticker doesn't work as described despite correct placement, you're entitled to a replacement or refund under the Consumer Rights Act 2015, regardless of how much time has passed. Contact kumitap@outlook.com and we'll sort out a replacement first, or a refund if a replacement doesn't fix it.

How to request a refund or cancellation

Cancel your account directly from Settings, or email kumitap@outlook.com with your account email and household name. We aim to respond within 2 business days. No need to return the sticker either way.